Staff Guidelines
A staff member is a volunteer and ultimately someone that's typically selected based on how insightful they are and their dedication to the game, as well as their attitude and helpful nature when interacting with others. Every admin is still ultimately just a player as far as their characters go and must abide by the rules like everyone else.
These are the core guidelines of what's expected of staff members:
- Avoid arguing with players, even if being instigated. Deescalate and maintain a pleasant community atmosphere. Lighthearted jokes are fine.
- Keep what you learn via OOC private, if it's sensitive information. Arguably the biggest difference between an admin and a player is how much more they see; this needs to be handled responsibly!
If an admin's character is in a scene, they are a player. They cannot rule on their own scenes.
On Ghost & Player Logs
It is against policy to watch a scene that isn't in public as a ghost. Player logs are only to be read by head admins in case of a investigation (cheating, meta, rulebreaking, etc)
Permissions Abuse
Don't spawn items in or teleport players around the map unless it's for admin business.
Ticket Etiquette
- Only take a ticket if you're sure you want to handle it entirely.
- If a ticket requests a specific admin, leave it up as untaken so they see it. You can also @ them in the Discord.
- Before closing a ticket, make sure to give the player time to ask any further questions before closing. Or just ask them if they need anything else.
General notes
- Try to use Edit as much as possible over Debug.
- Whenever you are editing or creating items, make sure you are in the breakroom (
Teleport NPC->.Breakroom). - When using Spawn Anything, hit the reload circle before spawning.
- For logging purposes when removing coins from a player, debug and remove coins directly rather than having them drop items.